ABSA Bank Deceased Estates

Having been in the financial services industry for over 30 years, I must say that the Deceased Estates department of ABSA bank is absolutely pathetic in dealing with the public. They cannot deal with the closure of a bank account, even with all their requirements having been given to them, within a period of 14 days. We have been waiting for this closure since the 7th December. It's about time that ABSA head office takes a good hard look at this division and does something about it.