ABSA Bank debit order

Good Morning!

I am very frustrated with what Absa has done to me. They deduct almost my salary on the 15th of July. I lodge a dispute with their Ombudsperson and they promise to refund me R6400 up until today 01 August 2023. I don't have money for transport to go to work, pay groceries, medication for my son who was operated in May 2023. My other account got arrears, I'm tired of asking people to lend me money and they need interest of which I know Absa won't cover my lenders interest. I know I still owe them but i can't take it cause now is leading to my stress being worse.

The following are the conversation I have with their Ombudsperson

Hi Refiloe, Thank you for the statement. I will revert soon. We apologise the inconvenience caused. Regards Lindiwe Rantsane Case Manager - Escalated Complaints Customer Value Management T: +***8 E: ***ca Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa www.absa.africa CONFIDENTIAL From: Choane, Refiloe <***> Sent: Monday, July 31, 2023 10:44 AM To: Lindiwe Rantsane (ZA) <***ca> Subject: RE: ABSA Debit Order Dispute [ ref:_00D1r1GluM._5005qTWlnm:ref ] External Message - Be cautious. If suspicious click the "Report Phishing" button. ________________________________________ Good day Lindiwe! Attached please find my statement as on today the 31st July 2023. Regards From: Lindiwe Rantsane (ZA) <***ca> Sent: Monday, July 31, 2023 9:00 AM To: Choane, Refiloe <***> Subject: RE: ABSA Debit Order Dispute [ ref:_00D1r1GluM._5005qTWlnm:ref ] Hi Refiloe, Please advise if you still have not received the funds. Regards Lindiwe Rantsane Case Manager - Escalated Complaints Customer Value Management T: +***8 E: ***ca Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa www.absa.africa CONFIDENTIAL From: Choane, Refiloe <***> Sent: Friday, July 28, 2023 4:12 PM To: Lindiwe Rantsane (ZA) <***ca> Subject: RE: ABSA Debit Order Dispute [ ref:_00D1r1GluM._5005qTWlnm:ref ] External Message - Be cautious. If suspicious click the "Report Phishing" button. ________________________________________ Hi Lindiwe. Please note I have’n receive refund still and its 16:10 Hope you find this in order Regards From: Lindiwe Rantsane (ZA) <***ca> Sent: Friday, July 28, 2023 10:33 AM To: Choane, Refiloe <***> Subject: RE: ABSA Debit Order Dispute [ ref:_00D1r1GluM._5005qTWlnm:ref ] Importance: High Hi Refiloe, Kindly monitor your account and advise me if funds don’t reflect in your account during the course of the day. Regards Lindiwe Rantsane Case Manager - Escalated Complaints Customer Value Management T: +***8 E: ***ca Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa www.absa.africa CONFIDENTIAL From: Choane, Refiloe <***> Sent: Friday, July 28, 2023 9:15 AM To: Lindiwe Rantsane (ZA) <***ca> Subject: RE: ABSA Debit Order Dispute [ ref:_00D1r1GluM._5005qTWlnm:ref ] External Message - Be cautious. If suspicious click the "Report Phishing" button. ________________________________________ Good morning Me! Can you please check with Absa how far is my refund process regards my matter. I hope you find this in order Regards Refiloe From: Group Customer Care Pre Ombudsman <***> Sent: Thursday, July 20, 2023 5:40 PM To: Choane, Refiloe <***> Subject: RE: ABSA Debit Order Dispute [ ref:_00D1r1GluM._5005qTWlnm:ref ] Dear Miss Choane,

We advise that a refund for the amount of R6415.09 has been sent for processing.

The funds will reflect in your Nedbank account within 3 (three) to five (5) working days.

We have further noted that you have not concluded any payment arrangement towards the arrears amount. You are urged to contact our Collections Department on ***to conclude an amicable repayment arrangement and to avoid future double debits on your account.

The case will be closed on our side.

Regards

Lindiwe Rantsane Case Manager - Escalated Complaints Customer Value Management

T: +***8 E: ***ca

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa

www.absa.africa

CONFIDENTIAL

--------------- Original Message --------------- From: Group Customer Care Pre Ombudsman [***] Sent: 2023/07/18 3:17 PM To: *** Subject: RE: ABSA Debit Order Dispute [ ref:_00D1r1GluM._5005qTWlnm:ref ]

Dear Miss Choane,

Thank you for raising your concern with us and allowing us the opportunity to investigate and resolve your complaint.

Our complaints handling procedure is as follows: • The complaint is assigned to me and I am busy with the investigations. • The complaint case reference number is C-***7. I will contact you through email by the close of business on 25 July 2023, to provide you with progress on your complaint.

Regards

Lindiwe Rantsane Case Manager - Escalated Complaints Customer Value Management

T: +***8 E: ***ca

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa

www.absa.africa

CONFIDENTIAL

--------------- Original Message --------------- From: Choane, Refiloe [***] Sent: 2023/07/18 2:06 PM To: *** Cc: *** Subject: ABSA Debit Order Dispute

External Message - Be cautious. If suspicious click the "Report Phishing" button. ________________________________________ Good day! Attached please find my form to lodge a complaint about ABSA debit or of 14 July 2023 on my account. Hope you find this in order Refiloe From: info <***> Sent: Tuesday, July 18, 2023 12:34 PM To: Choane, Refiloe <***> Subject: RE: Debit Order Dispute Good afternoon Thank you for contacting the Ombudsman for Banking Services (OBS). The OBS provides individuals and small business bank customers with a fair, quick, and effective dispute resolution process, free of charge. The OBS only deals with complaints against a bank relating to banking products or services. Kindly find attached an application form for assistance, it explains our process in detail should you wish to lodge a complaint against your bank. You may complete, in detail, sign and return the attached form, together with supporting documentation, to *** or submit an online application for assistance by following this link: https://www.obssa.co.za/resolving-complaints/make-a-complaint/ Kind regards Karin van Rooyen Info, Corporate Services and Communications Coordinator Direct Line +***7 Tel +***0 Sharecall +***0 Website www.obssa.co.za Physical Address 110 Oxford Road, Rosebank, Johannesburg, 2196 From: Choane, Refiloe <***> Sent: Tuesday, July 18, 2023 9:01 AM To: info <***> Cc: ***; ***; ***; *** Subject: Debit Order Dispute Good day! I Refiloe Monica Choane ID number *** 083 herby request for your help. I got serious crisis with my absa personal loan debit order. I am aware that have arrears but deduction R2868 and R7415 is almost my salary. I can only afford the R2800 and at least R1000 on the arrears. I cant afford to pay for groceries, transport to go to work, medication that my medical doesn’t. I tied to ask assistant from Absa but I cant get. I also copied the Nedbank because absa deduct from my Nedbank account. I have attached my bank account statement to see those transaction. I send them email no reply. Can you please be so kind and help me. Hope you find this in order R.M Choane ________________________________________ This email and any files transmitted with it are confidential and intended solely for the use of the individual/s or entity/ies to whom they are addressed. If you have received this email in error please delete it and inform the sender. We forbid any unauthorised use, change, disclosure or sending of the contents of this email (including attachments). The Free State Department of Health will not be held liable for any delivery delay, harm, loss, data *******ion that may arise out of this email. Please note that any views, opinions and conclusions presented in this email do not necessarily represent those of the Free State Department of Health unless so specifically stated.