ABSA BANK CRESTA - POOR SERVICE AWARD -AND NO RESPONSE EITHER
on friday morning 11 may i put R5oo in the absa ATM outside Cresta branch , R300 was returned to me with a slip that said ''transaction cancelled'' i went inside to customer services and waited 25 mins in the que where there was 5 cubicles with only 1 person working ?! - at 12pm ? eventually i complained , and THULANI MALINGA told me he would log a query and do a balance on the ATM . he took my ID copy , my cell number and my card number .
3 days to balance an ATM machine is unacceptable ........IT CANT TAKE 3 DAYS .
i have a pic of Thulani writing my details down on friday..and a slip from the ATM.
i have had received no contact at all ? poor service - poor show
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
