1 reviews | Active since Oct 2016

15 May 2018, 10:29

ABSA BANK CRESTA - POOR SERVICE AWARD -AND NO RESPONSE EITHER

on friday morning 11 may i put R5oo in the absa ATM outside Cresta branch , R300 was returned to me with a slip that said ''transaction cancelled'' i went inside to customer services and waited 25 mins in the que where there was 5 cubicles with only 1 person working ?! - at 12pm ? eventually i complained , and THULANI MALINGA told me he would log a query and do a balance on the ATM . he took my ID copy , my cell number and my card number .

3 days to balance an ATM machine is unacceptable ........IT CANT TAKE 3 DAYS .

i have a pic of Thulani writing my details down on friday..and a slip from the ATM.

i have had received no contact at all ? poor service - poor show

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Replies (1)
Absa
Absa's reply15 May 2018, 14:32
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd