NM
Nomsa M

1 reviews | Active since Jun 2016

17 May 2017, 11:34

Absa Bank Cresta Mall are robbing me my hard earn money....Fixed Deposit

<p>Last month I went to Absa Bank Cresta Mall to make a notice to be able to access interest on my Fixed Deposit account. I was told no notice I should come on the 15th of May that is my anniversary to get my interest. I was confused because that is what I have been doing for the past 3 years since I have this account. I then told the lady I will be out of the country around the 15th but I need the money. She then printed some documents make me sign and save my the date on her pc and told me she will do it and the money will be transferred on my savings account. Today is the 3rd day no money. Yesterday the 16th May I called the whole day no one helped my. I called Investment department, Cresta Branch spoke to Ms Butho at 11:00 who said she'll call back after 30minutes but she end up calling at 17:00 after I logged the complaint with their complaint department. She didn't have a solution. All she said I can access the money on my internet banking or come to the branch. Nooooooooo I don't want that I'm out of the country. All I want is my money is it to much to ask it's mine transfer it to my savings account. Nkosiyami what the hell. I spent about R100 airtime yesterday, today I don't have energy to call and being transferred to one clueless agents to another but I finishing typing these and I'm on my way. Please make sure my money is ready all of it even a cent of it cash I'm on my way. I'm tired. It's my money. Absa Cresta Mall you'll see me.</p>

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Replies (1)
Absa
Absa's reply17 May 2017, 14:43
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd