ABSA BANK CREDIT CARD APP not Transparent about Amounts DUE.

I have been a loyal Client of ABSA from the years they were trading as United Bank.... Some 40 years. plus ago.

I have had my first credit card for over 35 years with ABSA.

I have given ABSA bank instructions to debit the full amount due every month after 57 days of free interest.

I transact this way on all my local and international bank credit facilities, thus earning a 999 Experian International Credit Score.

Unfortunately ABSA Online Bank App our most easiest source of information is far from accurate and fit for purpose....unless the purpose is to trick the client into interest.

The credit card only reflects the minimum amount due. But this "minimum" amount does not stop ABSA from charging you interest.

I have had this discussion on several occasion with ABSA staff and each time they refunded the interest with the understanding that the APP will be addressed and made more transparent to the clients/users.

In June month, I suspect they stopped the direct debit.

I made a large adhoc payment of R100K plus. Still none the wiser of the true amount that was due... ABSA furthermore automatically increases the credit limit which in my view is contra consumer credit control to keep credit affordable to the public.

I am now lumbered with interest charges yet again and the 57days free is not even up.....I remain totally confused on how they calculate their interest and why.

I complained in writing and today at branch as well however CC division claims unable to contact both my wife or myself telephonically.....ABSA LA LUCIA tried for some 25 minutes to get through. Eventually I spoke to the Branch Manager and left an email with staff that tried to help with CC Division...

I was then asked to reestablish a DIRECT DEBIT MANDATE on my call to ….why was this necessary? Once done her attitude at Credit Card Division became hostile and confrontational.

Clearly each month the direct debit doesn't run you end up being billed interest...… This is Unappreciated and Cheap ABSA....begging review by the LAW on ABSA's procedures if they are in line of CONSUMER CREDIT ACT.

WHY have you changed from being our trusted bank?

My wife moved to Discovery years ago and her app clearly shows the minimum amount due and the full amount due to avoid charges and interest..... GOOD JOB DISCOVERY!

Shame on you ABSA you have now lost an Ambassador and Hallmark of a Senior Supporter of your BANK.

DISAPPOINTING!