Absa Bank Credit bureau and complaints line ref ***

Absa bank has a ********** complaint centre. I contacted the over a month ago and nothing has been done. They have not updated my credit profile since November last year and unknowingly this actually affects your credit record. I have contacted the bond department, the credit bureau department, gone into the bank and complained on their complaints line and I have had no response. My second reference for my complaint is ********** and having been trying to resolve this since my first mail to them on the 8th March 2018. Shocking shocking service