Absa bank complaint

RE: Reversal [ ref:_00D1r1GluM._5005J5WyFe:ref ] RATING SHOULD BE 0 I bought groceries using absa internet banking at pick n pay online shopping. I authorized the transaction and it went off on the 5th of July 2020. Unfortunately I had to cancel because the shop was closed on the collection day due to covid 19. I went to absa The Grove Mall to request reversal but unfortunately they said there is nothing they can do and told me to contact Pick n pay which I did. I'm still waiting for pick n pay even now but to my surprise when I check my statement and the list of transactions for July via internet banking the transaction is wiped out BUT there's no sign of any debit or anything concerning the money. I know that pick n pay have to send me proof of the reversal but my question is, what happened to the transaction that took place on 2020-07-05. I have proof of the cancellation with Pick n pay of that particular order. Kindly assist