ABSA BANK CLIENT SERVICE AND CUSTOMER RESOLUTION CENTRE ARE A JOKE

i have been trying to sort out my son's student account with ABSA , via ABSA Hyde PArk , for other 5/6 months. thestudent account has been changed to a student GRADUATE ACCOUNT , with extremely high fees. I have explained to ABSA that althoiugh my son is a GRaduate , he is also a FULL_TIME medical student, as his under-graduate degree , as a full-time student , was his enrty degree into medicine. HE HAS BEEN AND STILL IS A FULL-TIME STUDENT , since 2016!!. the ABSA manager at HYDE PARK has been involved since 22 February 2021 , when i went to see him!! no success her iether, and he was consulted by the desk clerk ( WHO IS EXCELLENT ) some months ago. the ABSA RETSIL and CLIENT SERVICE numbers just ring ang and ring!! clearly no-one is working at the ABDA headoffice. HELP!!!! COVID cannot be blamed for this poor service. other institutions are working WELL!!