ABSA BANK CLIENT NOT FICA'D 3 WEEKS AFTER PROVIDING FICA DOCUMENTS

<p>My husband, MR H J SMITH, who is en existing client of ABSA BANK, was informed that he has to re-FICA his account failing which his account would be de-activated. He attended ABSA BANK, The Glen branch 3 weeks ago with required Fica documents and was informed by ABSA staff member that his Fica was in order and that the account had been activated. It is now 3 weeks later and the account has not been activated and he is unable to transact on the account, despite attending ABSA The Glen branch offices in person on 2 occasions and was on both occasions assured that his Fica was in order and that the account had been activated. On Thursday 1 September he called the client services centre telephonically and was assured that his account would be activated within 6 hours. He is today still unable to transact on the account as an error message states that his Fica is not in order.</p>