ABSA BANK - CHARGES ME FOR THEIR INEFFICIENCY.

The most painful and expensive experience dealing with ABSA/British Airways card. I have never encountered such a frustrating and unpleasant interaction with any bank. Absa Bank enticed me to apply for an AVIOS branded credit card a few years ago. Recently the AVIOS programme was discontinued and I was advised that, should I wish to continue collecting BA miles, I was to apply for a British Airways branded cc through ABSA. OMG what a trail that proved to be. And they had all my details on file - I naively assumed it would just be a straight swop. Silly me. Hours of phone calls, promised responses not forthcoming, I eventually received the card. AND THEY HAVE HAD THE BAREFACED CHEEK TO CHARGE ME R170 for the privilege. I would like this charge reversed, or to know who to charge for the wasted time and calls in pursuit of the imposed change to the conditions of the original enticement to have a cc through ABSA