ABSA bank charges for free service

Dear ABSA. <br> It is with regret that I need to write to you once again regarding incorrect bank charges.<br> I received an SMS instructing me to get a new FREE debit card before end Dec 2015. I went into the Menlyn branch and after more than an hour of the enquiries lady struggling, I got my card. More than an hour to issue a debit card, seriously?? However, at month end I realised that I had been charged R80 for this supposedly free service. On 23 Dec I called the ABSA complaints number, but did not receive the promised reference number thereafter or any follow up whatsoever.<br> I also noticed that my wife was not getting the spousal benefit/discount after opening her new ABSA cheque account.<br> Come on ABSA, stick to your promises.