ABSA BANK CASE SPECIALIST MANAGER FAILED DISMALLY TO CLEAR MY NAME FROM ITC

The lady by the name of Thabiseng Sibande, Specialist Case Manager that was assigned by ABSA Bank to assist me in removing my name from ITC regarding the ABSA Bank Credit Card that I settled 31 March 2022 was of no help me to me. I am saying this because the number 011 - *** she said i can contact her in making a follow up regarding my case, is always always engaged throughout the day. Its like she sent me the email to shut me up and avoid me and even my emails she is not responding and it shows that she is avoiding me. Is this how ABSA Bank Case Specialist work with customers in resolving matters of urgency like the one I have just stated. They just use fancy words like "CUSTOMER CENTRICITY "but ABSA Bank does not live up to it in treating your own customers. I am disappointed and looking forward to get someone from you who will be serious in helping me to be removed from ITC so that I should buy my car as soon as possible.