ABSA BANK CARD DIVISION POOR VERY BAD SERVICE

I APP**** FOR CREDIT CARD END OF NOVEMBER 2015 SEND IN ALL MY PAPERWORK GOT EMAILS ,SMS THAT EVERYTHING ARE APPROVED ,I PHONE THEM FOR THE PAST WEEKS ,STAY ON THE LINE FOR MORE THAN 30 MINUTES ,ALL THEY SAY WE WILL GET BACK TO U BUT NO ONE NEVER PHONES YOU ,I PHONED THEIR COMPLAINT DEPARTMENT BUT STILL NO ANSWER,NOW IM TRYING TO CLOSE MY ACCOUNT AT ABSA ,THE LADY AT ENQUIRIES TOLD ME I MUST GO TO A BRANCH AND CLOSE MY ACCOUNT ,NOW I MUST AGAIN MESS MY TIME TO GO AND STAND IN LONG LINES ,I REALLY DONT THINK THATS SERVICE ...SO ONE'S AGAIN I DONT THINK THATS THE KIND OF SERVICE A PERSON SHOULD GET