ABSA BANK CANNOT COMPLY WITH A SIMPLE REQUEST!

I assist my brother with his Financial affairs. He has some Fixed Deposits with ABSA. They have not sent him a Tax Certificate for the Tax Year ending 28 Feb 2018. I have been trying to get this from them for almost a month now with no success. It is quite amazing that ABSA cannot comply with this simple request. I am flabbergasted! At first every e-mail we sent got an automatic response telling us that they aim to give excellent service. Now these automatic responses have not been coming so I suspect that they have blocked messages from this e-email address, so that they can pretend they don’t exist?

All we can get from them are requests for my brother’s ID Number which we have sent twice and then absolutely nothing. We have tried every e-mail address we can find for ABSA including the one they give for lodging complaints, to no avail. I am now posting this review so that as many people as possible can see how bad the service is from ABSA. In fact, service is just non-existent. Prospective customers should beware of dealing with this Bank, in my opinion. Just before submitting this review, I just checked my e-mails and found one from ABSA, saying that my complain is receiving their urgent attention!!! Their reference ********** . Maybe this is a joke and will also lead nowhere as all their other messages have done. FOR GOODNESS SAKE, all we want is a Tax Certificate!! WHAT ON EARTH IS SO DIFFICULT ABOUT THAT??? THE FIRST REQUEST WAS SENT ON THE 6TH SEPTEMBER, ALMOST A MONTH AGO. WHAT IS THE MATTER WITH ABSA???