ABSA bank call centre and systems a frustration

<p>I had required an increase on my credit card. After applying on a Monday online, which had resulted in the system stating that it will take 2 to 3 days to process. After 5 days, it was then Friday, I called in to the call centre, they told me that I had erroneously decreased my credit limit, I advised that it was an error and I wanted an increase. They then told me it would take 24 hours to process. 24 hours later, nothing happened. I call in the Monday and they escalated it to management. Received an sms later that day with an increase equal to my original limit. I then called again, this time waiting for 15 minutes waiting for a call centre agent, who then put me on hold for another 30 minutes. I eventually just hung up the phone, with no progress and a whole lot of frustration </p>