ABSA BANK

Dear ABSA BANK PERSONAL LOANS DIVISION, I would like to express my disappointing experience with your call center agents. I was calling to find out what their e-mail address was. The agent told me she could not hear me properly and on trying to talk louder, she then started insulting me and told me I was screaming at her and the next moment she dropped the telephone in my ear. This is utterly unprofessional behavior from a supposed to be national banking group, especially taking into consideration that the client pays for the call. I would not suggest any consumers to consider using ABSA Bank for any business. Their staff are arrogant and absolutely not on track with being helpful, friendly, assisting in any way or professional.