1 reviews | Active since May 2016

08 May 2016, 19:58

ABSA Bank British Airways Card

<p>I have tried without any success to get someone from the ABSA British Airways credit card administration to explain to me when I will be awarded my companion voucher. The last two years running Inhave spent in excess of R200k, I even had them email me my statements to varify my monthly spend and to no avail. This is something that should easily dealt with systematically, however the call centre operators simply cannot comprehend nor deal with the query and keep referring to "the back office " this is simply false advertising and bad for both the ABSA and British Airways Brand. If you don't want to offer the benefits then simply don't advertise them and I will spend my good money with a company that does deliver on it's rewards.&nbsp;</p>

0
Replies (1)
Absa
Absa's reply13 May 2016, 06:09
Official

Thank you for bringing this matter to our attention. One of our resolution agents will contact you once your matter has been resolved.

Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd