MS
Mcwayne S

1 reviews | Active since Apr 2016

14 Mar 2024, 00:22

ABSA BANK BOND APPLICATION- Terrible service.

I had an extremely frustrating experience with Absa's Home Bond department. Despite my initial engagement on January 24th, my application wasn't formally submitted until January 29th due to Absa's delays. Even after resubmitting on February 26th, I'm still waiting for accurate information as of March 14th. The constant errors and lack of transparency are unacceptable. Their customer service is beyond pathetic, and I deeply regret not choosing another bank with better service. Avoid Absa's Home Bond department at all costs if you value efficiency and reliability.

0
Replies (3)
Absa
Absa's reply19 Mar 2024, 14:34
Official
Dear Mcwayne

We will investigate and get back to you.
MS
Mcwayne S's update19 Mar 2024, 19:59
Reviewer Update
Well dear Absa, since me lodging this complaint to date, I have not been contacted or assisted in any way. I still have no idea what is going on with my Bond Application.

People, do not use ABSA HOME LOANS. THEY ARE USELESS PERIOD. I ABSOLUTELY REGRET GOING WITH ABSA.
Absa
Absa's reply27 Mar 2024, 12:19
Official
Dear Mcwayne

I would firstly like to apologise for the delay caused, we are experiencing system issues and our technicians are working tirelessly to resolve the matter.

I have responded to you by email.
 Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd