TC
Tumiso C
1 reviews | Active since Dec 2019
22 Dec 2019, 05:41
ABSA BANK BEYOND REPROACH TO CLIENT COMPLAINS
I am really not satisfied with the responses that I have been receiving from ABSA Bank for a simple query into my cheque account, it is as if they are blatantly ignoring my requests for thier services as a paying client.
I as a paying client for services, am entitled to a proper detailed answer, not the automated responses that I keep getting as feedback for a serious concern that I have, that is emotionally bothering me on my cheque and business accounts.
I requested that someone with some sort of an answer please give me a call otherwise then I will be forced to seek legal help, as I am the one that is experiencing expensive bank charges and when I ask politely to get some sort of explanation that will ease my mind, I get sent automated messages. This is truly unprofessional of a seemingly professional business that I so trusted and done business with for so many years.
I expect your soonest response to this matter
Regards
Mr T Chiloane
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
23 Dec 2019, 09:09Dear Tumiso Chiloane Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Absa's reply23 Dec 2019, 09:09
Official
Dear Tumiso Chiloane Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
TC
Tumiso C's updateReviewer Update
24 Dec 2019, 12:49Good day mam, with reference to the telecom between me and you on day 24 Dec 19, time at approx 1210.
I honestly would like to say that I am truly unhappy with how our telecom went, as the whole conversation was on you giving me instructions, and nowhere were you interested in hearing me out as to exactly where my concerns were.... I thought we would come to an immaculate resolution but the tone and rudeness you potrayed, were unbecoming of a official that's working for a professional business such as ABSA BANK.
You made it seem as if like you were doing me a favor by calling me whereas I, was trying to get a detailed explanation of which you did not give as you were the one talking the whole time without giving me nor atleast asking me where exactly my concern lay.
I may be a peasant in your eyes, but it is my money that was and is being taken... All because someone did not do thier job the right way. ***and that is by asking the right questions and not making decisions on behalf of someone which has now led us to where we are now.
I honestly would like to say that I am truly unhappy with how our telecom went, as the whole conversation was on you giving me instructions, and nowhere were you interested in hearing me out as to exactly where my concerns were.... I thought we would come to an immaculate resolution but the tone and rudeness you potrayed, were unbecoming of a official that's working for a professional business such as ABSA BANK.
You made it seem as if like you were doing me a favor by calling me whereas I, was trying to get a detailed explanation of which you did not give as you were the one talking the whole time without giving me nor atleast asking me where exactly my concern lay.
I may be a peasant in your eyes, but it is my money that was and is being taken... All because someone did not do thier job the right way. ***and that is by asking the right questions and not making decisions on behalf of someone which has now led us to where we are now.
TC
Tumiso C's update24 Dec 2019, 12:49
Reviewer Update
Good day mam, with reference to the telecom between me and you on day 24 Dec 19, time at approx 1210.
I honestly would like to say that I am truly unhappy with how our telecom went, as the whole conversation was on you giving me instructions, and nowhere were you interested in hearing me out as to exactly where my concerns were.... I thought we would come to an immaculate resolution but the tone and rudeness you potrayed, were unbecoming of a official that's working for a professional business such as ABSA BANK.
You made it seem as if like you were doing me a favor by calling me whereas I, was trying to get a detailed explanation of which you did not give as you were the one talking the whole time without giving me nor atleast asking me where exactly my concern lay.
I may be a peasant in your eyes, but it is my money that was and is being taken... All because someone did not do thier job the right way. ***and that is by asking the right questions and not making decisions on behalf of someone which has now led us to where we are now.
I honestly would like to say that I am truly unhappy with how our telecom went, as the whole conversation was on you giving me instructions, and nowhere were you interested in hearing me out as to exactly where my concerns were.... I thought we would come to an immaculate resolution but the tone and rudeness you potrayed, were unbecoming of a official that's working for a professional business such as ABSA BANK.
You made it seem as if like you were doing me a favor by calling me whereas I, was trying to get a detailed explanation of which you did not give as you were the one talking the whole time without giving me nor atleast asking me where exactly my concern lay.
I may be a peasant in your eyes, but it is my money that was and is being taken... All because someone did not do thier job the right way. ***and that is by asking the right questions and not making decisions on behalf of someone which has now led us to where we are now.
Absa's replyOfficial
02 Jan 2020, 10:11 Dear Tumiso Chiloane Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards, Rezona Louw Group Customer Care
Absa's reply02 Jan 2020, 10:11
Official
Dear Tumiso Chiloane Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards, Rezona Louw Group Customer Care