Absa Bank, being deliberately and unnecessarily difficult

I am being tried and frustrated by Absa bank. After 13 months I am still trying to CANCEL MY INSURANCE. I actually cannot count how many emails have been sent because the first emails pre date this computer, and every time I send another email or receive a reply from Absa I end up wanting to **** somebody. The latest STALLING TACTIC is asking for my divorce papers. What? “Well Sir, according to our system you are married so for the cession documents, we need proof that you are divorced” I was married after I took out insurance, and as far as I know Absa does not have a copy of my marriage certificate. My marriage and insurance and bond were deliberately never connected. They don’t have my marriage certificate which means that someone changed my status to married without having the relevant proof (or authority). Now I need to go to the court or pay a lawyer to get divorce papers from 2006? All I want from Absa is to stop taking my money every month, to pay back all my premiums from the day that I took out insurance with Dial direct, (without interest), and to stop insuring my house. Is that too much to ask? Absa Insurance has phoned me and insist that I provide then with my divorce papers even though they admit to never having seen my marriage certificate. That is not right! My problem is that if I close my account I will not get my premiums back and that, I think is what Absa is banking on. They know they have me by my ***** and there is nothing a little guy like me can do. I will probably end up paying a lawyer to get a copy of my divorce papers which Absa does not need; They are just trying to make it as difficult as possible to cancel my overpriced insurance. If you are thinking of opening a bank account I would highly recommend that you stay away from ABSA bank.