ABSA BANK - BAD SERVICE

Hi, (***) I'm Mateboho Ndumo and on the 26th May I app**** for Advance from my Bond at Vanderbijlpark branch, when I made a follow up on the 28th with the Person who was assisting me, he told me wait it takes long for application to be approved, when I call customer service they told me they just received my application on the 28th May, meaning the person who assisted me from branch only sent my application after I made follow-up on the 28th May.

On the 1st June I received an email from P****lang Malakapatlo confirming that they received my application and they sent it to Processing department. Later on the 1st they confirmed that my Application is Approved but they are waiting for Valuation department.

On the 4thJune I received a call from ABSA that Valuation department is trying to contact me but my contact number on their system is incorrect, then she gave me my old number I used to use, I asked her how did she get hold of me, I confirmed with her that my number is ***, she promised that I will get a call later that day and I'm still waiting for Valuation department till today. I tried to inform ABSA through Twitter inbox with no luck, I called bond department to find when are they going to call me but no one knows, I spoke to Rose Williams yesterday and she promised she will forward my message I'm still waiting ?.

My question is, why everytime when I get Bad service from ABSA, no one seems to care, immediately when I complain to CEO, which I'm going to do tomorrow if I don't get help, that's when everyone will be calling me and promising heaven n earth.

I sent a lot of complaints to Twitter yesterday and this morning, and they keep on telling me they are resolving my problem, but they are not shame.