ABSA Bank ATM's and Customer service

I tried to deposit money in the 8th of September at the AbSA bank atm in Braam and the money was in fact for rent. The machine took my money and gave me an error message. I immidiately went to ABSA in Rosebank and was assisted by Linda who informed me it would take 3-5 working days to resolve the issue. It's the 21st today and still nothing. I have sent emails yet no one responds or nothing. So I've had to now take out a loan so I can have a roof over my damn head now and take days off work looking for money elsewhere whereas ABSA took my money. I want my damn money back! Some sense of giving a damn would also be nice and updating me on what's going on. I now owe more than what they have and all of this has been a great inconvenience for me.