Absa bank are untrained usles people

I was banking with Capitec for 4 years, with no problem, however they where unable to help me with my requests as the bank at this time does not provide this service, so I changed to Absa bank yesterday (14-07-2015). now I already have problems with them. I need to do a western union transfer, so I follow the steps...create beneficiary provide details and wait one hour before it will be active. after an our I go log on to internet banking and go to western union transfer and follow the steps to send the gift, then when I reach the last step it said ( invalid sender details), so I call the call centre and explain to them and they tell me just wait we will check. then I wait for about 6mint and they tell me no delete the beneficiary and then add it again and then try after an hour, so I do this and try again after an hour, only to find the same problem, so I call again and follow all the steps and and wait again for 6 to 10 mint and they tell me no it is because I don't have a home tell no I have to go into the branch and give them a home no, so I said I don't have one and they tell me I must use any one as long as I have one, then they say no its because there is a technical problem