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Nasham N

1 reviews | Active since Nov 2021

16 Jan 2023, 20:30

Absa bank are ******* to

I'm not sure if anyone else is having the same issue but for the last few months Absa has been deliberately returning my debit orders only after I fund my account.

So basically let's say if I have a debit order today which I did and I transfered money to my Absa account and it showed my balance with funds that I transferred then about 2 hours later I get an sms saying my account was debited then immediately after I get another sms saying that it was returned. They do this intentionally so that can charge me the returned debit order fee.

It is absolutely disnonest and I'm pretty sure ******* but I don't know how to go about doing anything about it. Is there anyone that can help?

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Replies (1)
Absa
Absa's reply17 Jan 2023, 12:46
Official
 Dear Nasham Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***6. Kind regards, Vanessa Crowe Group Customer Care