NN
Nonhlanhla N

1 reviews | Active since Mar 2017

28 Mar 2017, 15:11

ABSA bank appalling service

<p>I visited the Absa bank branch at Balfour park to do a deposit on the 28th of Mar'17 @ 13:26pm. I waited in a queue for 35minutes. The bank was not full so I asked to speak to the Manager so that they can advise on the reason for the hold up and why the tellers were leaving their workstation while customers were waiting to be assisted. They called the Manager but she did not pick up, one of the ladies went to look for her and eventually she was found and could not give an answer as why the tellers were not at their workstation.</p> <p>I am not happy with the service as no one has to wait for that long just to do a deposit. </p> <p>No apology was given to me or explanation. People have advised that Balfour Absa is a no go zone unless you have 40 minutes to waste.</p>

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Replies (1)
Absa
Absa's reply29 Mar 2017, 10:33
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd