CC
Charlene C
1 reviews | Active since May 2011
13 Sept 2026, 11:11
ABSA BANK APP
I've been kicked out of the ABSA bank app for no rhyme or reason, I spent two hours in the bank yesterday and they were unable to assist me, everything was re-set, we even uninstalled the app and re-installed it and the app just won't register me or verify me. They told me to phone internet banking, which I have just done and they are also unable to assist me and say I need to go into the bank, I've been pulled from one pillar to another and NO-ONE can assist.
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Absa's replyOfficial
14 Sept 2026, 08:34Dear Charlene,
Thank you for bringing this matter to our attention. Please accept my sincere apology for the inconvenience and disappointment caused.
I will personally review your concerns and work towards an appropriate resolution. Your complaint has been registered under reference C-***4; please retain this for future correspondence.
Should we resolve the matter to your satisfaction, I would appreciate you considering updating your review to reflect your experience with the resolution./ Outcome or my service
Thank you for your patience while we investigate.
RegardsShohini DhanjeeCustomer Value Management
Thank you for bringing this matter to our attention. Please accept my sincere apology for the inconvenience and disappointment caused.
I will personally review your concerns and work towards an appropriate resolution. Your complaint has been registered under reference C-***4; please retain this for future correspondence.
Should we resolve the matter to your satisfaction, I would appreciate you considering updating your review to reflect your experience with the resolution./ Outcome or my service
Thank you for your patience while we investigate.
RegardsShohini DhanjeeCustomer Value Management
Best regards,
Absa's reply14 Sept 2026, 08:34
Official
Dear Charlene,
Thank you for bringing this matter to our attention. Please accept my sincere apology for the inconvenience and disappointment caused.
I will personally review your concerns and work towards an appropriate resolution. Your complaint has been registered under reference C-***4; please retain this for future correspondence.
Should we resolve the matter to your satisfaction, I would appreciate you considering updating your review to reflect your experience with the resolution./ Outcome or my service
Thank you for your patience while we investigate.
RegardsShohini DhanjeeCustomer Value Management
Thank you for bringing this matter to our attention. Please accept my sincere apology for the inconvenience and disappointment caused.
I will personally review your concerns and work towards an appropriate resolution. Your complaint has been registered under reference C-***4; please retain this for future correspondence.
Should we resolve the matter to your satisfaction, I would appreciate you considering updating your review to reflect your experience with the resolution./ Outcome or my service
Thank you for your patience while we investigate.
RegardsShohini DhanjeeCustomer Value Management
Best regards,