Absa Bank and Personal loan department

Good Day In 2011 i was under debt councelling, 2013/2014 i was done and clearence certificates were issued to all the providers and sent through. Absa personal loan and credit card department constanctly asked for the clearence certificate and it was emailed over and over again, by Mr Vorster himself and by me. After all these years now out of the blue, my money out of my credit card is taken stands on 0.00 and when i phoned it said that my account is at the debt councelling department, i mean i have been using my card .3-4 years without any problems, my new cards have been issued, loans were taken out and now out of the blue Absa puts my credit card on hold, takes my money, because i am according to them still on debt councelling. So all the emails that were sent to ********** were missed placed all these years because we have sent it through numerous of times. So now i am sitting with no money because i can't withdraw nothing. It is like paying one account for years and then one month getting an account saying you did not pay. It does not work like that. Who are they to decide after all these years and proof of clearance that i am still under debt councelling. It was a slap in the face when i stood at the till and the card did not want to go through, but Absa so willing took my monthly interest and charges when the payments were done to the credit card.