Absa Bank and Lebogang Mojela the consultant

I am very irritated, I have just send R100.00 to a wrong person. Then I called absa call center and I spoke to Lebogang Mojela who sounded drunk or maybe she was sleeping when answering my call but all she could say to me is to send an email and I will be charged R160.00 just for asking her to reverse my R100.00. I asked her whose going to be responsible for the R60.00 but she didn't care. Tomorrow I am going to start at Westgate mall to close my business account and back to Florida to close my personal account and my funeral covers because this bank and it's consultants are very useless to me. Absa and it's consultants are very useless considering the money I am paying them monthly. Thulani from Florida branch was the only useful employee, I hope you can employ people like him. I am going to complain to NCR also