AC
Aeesha C
1 reviews | Active since Sept 2023
21 Mar 2024, 12:02
ABSA BANK ALWAYS MISINFORM YOU AND LEAVE YOU IN DETRIMENT
I’ve arranged to changed my debit order date on one of my accounts with ABSA , and they have tremendously impacted my credit score which is unacceptable as non of the consultants advised me of a service charge now my account is with collections and I have never ever missed payments with ABSA this is why I want to change my bank account , I do not want to bank with ABSA anymore
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Absa's replyOfficial
22 Mar 2024, 11:40Dear Aeesha
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***9.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply22 Mar 2024, 11:40
Official
Dear Aeesha
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***9.
Kind regards,
Vanessa Crowe
Group Customer Care