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David N
1 reviews | Active since Nov 2018
07 Feb 2023, 08:40
Absa bank always issues
on the 02-02-2023 i went to a absa machine to draw money the machince did what it should but before the money came out the machine siad technical error the money was taken out of my account but the machine never gave the cash , i called my back capitec and informed them i am told i must wait for absa to reslove the machine error this can take up to 7 days , i dont care how they sort this ou ti want my money if there machine is falulty then they must sort out today i want my money back
Helpful (0)
Replies (6)0
Replies (6)
Absa's replyOfficial
07 Feb 2023, 11:15Dear David, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***4. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Absa's reply07 Feb 2023, 11:15
Official
Dear David, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***4. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Absa's replyOfficial
07 Feb 2023, 11:21Your concerns are very important to us and we kindly request you to please provide us with the transaction detail for us to assist further. The account number concerned, the withdrawal amount, the date and the ATM machine number. Please attach the ATM slip should you have in your possession. Kindly reply by email. Thank you.......
Absa's reply07 Feb 2023, 11:21
Official
Your concerns are very important to us and we kindly request you to please provide us with the transaction detail for us to assist further. The account number concerned, the withdrawal amount, the date and the ATM machine number. Please attach the ATM slip should you have in your possession. Kindly reply by email. Thank you.......
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David N's updateReviewer Update
07 Feb 2023, 11:27The absa machine did not give a atm Slip just techincal error and i was very upset i logged with caoitec as well the sms i got on my phone ref ABSA Total Despatch 1 H 1 TCH ECZA R250.00 withdral i just want my money back please i will continue to log this every day till i get my cash back
DN
David N's update07 Feb 2023, 11:27
Reviewer Update
The absa machine did not give a atm Slip just techincal error and i was very upset i logged with caoitec as well the sms i got on my phone ref ABSA Total Despatch 1 H 1 TCH ECZA R250.00 withdral i just want my money back please i will continue to log this every day till i get my cash back
Absa's replyOfficial
07 Feb 2023, 13:37Hi David,
Thank you for your reply. We will investigate and get back to you. Thanks.
Thank you for your reply. We will investigate and get back to you. Thanks.
Absa's reply07 Feb 2023, 13:37
Official
Hi David,
Thank you for your reply. We will investigate and get back to you. Thanks.
Thank you for your reply. We will investigate and get back to you. Thanks.
DN
David N's updateReviewer Update
09 Feb 2023, 07:47i am still waiting for absa and capitec to sort this mess out i went to atm to draw cash the absa machine said technical error at the end of transaction did not give my money no slip i have logged this with capitec and absa i dont care who sorts this out i want my money back R250.00 i am not going to loose because of a atm being faulty , sort this out
DN
David N's update09 Feb 2023, 07:47
Reviewer Update
i am still waiting for absa and capitec to sort this mess out i went to atm to draw cash the absa machine said technical error at the end of transaction did not give my money no slip i have logged this with capitec and absa i dont care who sorts this out i want my money back R250.00 i am not going to loose because of a atm being faulty , sort this out
Absa's replyOfficial
09 Feb 2023, 10:42Ho David,
You need to log a dispute with your bank which will then provide to Absa with all the relevant details for the dispute via the Bankserv portal (Inter-bank system).
You need to log a dispute with your bank which will then provide to Absa with all the relevant details for the dispute via the Bankserv portal (Inter-bank system).
Absa's reply09 Feb 2023, 10:42
Official
Ho David,
You need to log a dispute with your bank which will then provide to Absa with all the relevant details for the dispute via the Bankserv portal (Inter-bank system).
You need to log a dispute with your bank which will then provide to Absa with all the relevant details for the dispute via the Bankserv portal (Inter-bank system).