ABSA Bank - all take and absolutely no give

I first joined ABSA as a Trust Bank client in 1989 and over the years, they have been more than happy to offer me the world. Of course, now that I really need the support of my bank, it's the usual case of “banks lend you an umbrella when it is sunny and take it away when it rains”. I am a free-lance tourism consultant in Sub-Saharan Africa and was just about to conclude a new short-term contract when Covid-19 hit. Having now been without income since November 2019, I have been trying to contact ABSA regarding finding away to reduce my credit card repayments in the short term. I have called and emailed them several times and am just sent from pillar to post, constantly being given different email addresses on the rare occasions that they do actually respond. I'm a Private Bank client with a 30 year credit record with the bank - clearly that counts for nothing.