JB
Jackie B

1 reviews | Active since Jun 2020

09 Jun 2020, 14:22

ABSA Bank Aiding **********

At the end of October 2019 I was a victim of ***** which involved my email account being compromised. I was advised to change the details of an ABSA bank account in a mail purported to be from a supplier. I did as "instructed" and paid a large sum of money into this ********** account. Only 6 days later did I realise that this was a problem, I immediately got hold of my bank to see if the payment could be stopped and report the problem. I was given the email address of the ABSA ***** department and advised to send them the SAPS case number and report the incident formally with them. The response from ABSA- " your email is important to us please allow 2 days for someone to get back to you" This was the response each time I tried to follow up with ABSA ***** Dept. Only 4 weeks later was I eventually told that I should not be dealing directly with them but my bank should be dealing with them(?) Only then was I informed that all monies had been withdrawn. We followed through with the SAPS and our investigating officer requested a "Section 26" to get the information of the owner of the ********** bank account, I went to the Police station and was shown this information although I was told that I couldn't have the information as ABSA must protect their client's identity. It was patently obvious that the address details of this account owner was suspect and indeed the address supp**** did not exist on a simple google search. My issue with ABSA is: The banks are more concerned about protecting the identity of their clients than exposing ********** activity that their clients are engaging in. The banks are supposed to do a FICA check, Why are they not doing a simple FICA check? It is obvious that ********* are being aided in their ********** activity by members of staff at the banks, specifically ABSA in this instance. I received a phone call from a member of the ABSA Bank ***** Dept. who told me the monies were moved immediately via a POS. This ********** activity is being moved along by a business, is this business registered? does it pay tax? There is a chain of events which points to organised crime, which I as a lay person can see but the Banks will not divulge any information which could compromise the identity of the **********. I was not assured that this owner of the bank account had his account frozen, that this account had been flagged and is being monitored, nothing. I would have liked to know that this person would be black listed and will not be able to operate a bank account from any South African Banking institution. ABSA Bank is aiding in this *****.

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Replies (1)
Absa
Absa's reply09 Jun 2020, 15:11
Official
Dear Jackie, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next three hours.  Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd