1 reviews | Active since Jun 2020
ABSA Bank Aiding **********
At the end of October 2019 I was a victim of ***** which involved my email account being compromised. I was advised to change the details of an ABSA bank account in a mail purported to be from a supplier. I did as "instructed" and paid a large sum of money into this ********** account. Only 6 days later did I realise that this was a problem, I immediately got hold of my bank to see if the payment could be stopped and report the problem. I was given the email address of the ABSA ***** department and advised to send them the SAPS case number and report the incident formally with them. The response from ABSA- " your email is important to us please allow 2 days for someone to get back to you" This was the response each time I tried to follow up with ABSA ***** Dept. Only 4 weeks later was I eventually told that I should not be dealing directly with them but my bank should be dealing with them(?) Only then was I informed that all monies had been withdrawn. We followed through with the SAPS and our investigating officer requested a "Section 26" to get the information of the owner of the ********** bank account, I went to the Police station and was shown this information although I was told that I couldn't have the information as ABSA must protect their client's identity. It was patently obvious that the address details of this account owner was suspect and indeed the address supp**** did not exist on a simple google search. My issue with ABSA is: The banks are more concerned about protecting the identity of their clients than exposing ********** activity that their clients are engaging in. The banks are supposed to do a FICA check, Why are they not doing a simple FICA check? It is obvious that ********* are being aided in their ********** activity by members of staff at the banks, specifically ABSA in this instance. I received a phone call from a member of the ABSA Bank ***** Dept. who told me the monies were moved immediately via a POS. This ********** activity is being moved along by a business, is this business registered? does it pay tax? There is a chain of events which points to organised crime, which I as a lay person can see but the Banks will not divulge any information which could compromise the identity of the **********. I was not assured that this owner of the bank account had his account frozen, that this account had been flagged and is being monitored, nothing. I would have liked to know that this person would be black listed and will not be able to operate a bank account from any South African Banking institution. ABSA Bank is aiding in this *****.
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
