Absa Bank....... ABSence ..... of service delivery

Absa N1 City Goodwood ***4 Ticket #155 from 12h50 till being locked outside..... 1. Neither staff nor Absa helpline could help me resolve the issue that my Absa credit card or debit card does not show in the card options on the Banking app. 2. Many calls and going into the bank and sitting there in the Bank for 2 hours could assist. I was sent from one to another no one really knows or can assist. 3. I will definitely not reffer anyone to Absa Bank. I informed staff I will go and draw a ATM slip with my Bank card to confirm my credit card is active..... so I went outside to the ATM teller. 4. The Staff did not let me back in or call the manager as I requested as we are still busy trying to sort this issue.... 5. Previously this happened at Parow McIntyre branch and they let me back in. The security is also not helpfull and walk slower than a snail and hide in the back for 12 minutes. 6. Due to the fact that my documents and bag was at this stage still inside the Bank....while I was there for 2 hours plus. .. They then sent my stuff out with someone leaving the bank..... and said sorry you can't come back in...... this after I alerted staff I am coming back with a slip from ATM to prove accounts is active..... I waited 15 minutes at locked door before it was confirmed I can't come back in... not by the security lady .....nooooo.... she was hiding at the back .....out of site ignoring me.... really ****ty service..... I left the Bank and phone the Absa helpline again.....Eventually after another hour of waiting for the helpline to respond and 3 different operators.... line cut of while holding.... then the 3rd person told me to go back to the Branch to sort it out tommorow from inside the Bank..... omw.... this is where I was ..... before getting locked out....and they could not assist.. so I was told by Staff inside Absa......I must tell them according to helpline staff..... that they.... the Staff inside the Bank... must phone the card department again from inside the Bank.... and they .... the card department......will explain to them how to link cards again so that it is visible on the Banking app where you can set limits etc. 7. How is this even possible that such poor service is now a standard at Absa.... 8. I also wanted to apply for new account for a separate credit card to do online shopping. I need to reapply with all my financial history ... paysheets.... letter of Bookeeper etc to get another separate credit card account. 9. It does not matter that they call me regularly to up my credit card limit which I deny everytime..... and plead they not call me again.... 10. I don't even want a large limit on new extra credit card account for the credit card..... R0.00 if possible.....For security reasons I don't want to use my existing credit card online. I will just transfer money into the second credit card account when I use it online. 11. But noooo I must reapply for the new credit card account. Utter nonsense. I can understand exactly why other banks like Capitec and African Bank is gaining favour. I have another account with FNB and I will pop in there for the credit card and see. Not only did FNB approve my new Bond 2 years ago within 48 hours without jumping through a thousand hoops... their interest rate was a lot less. I am seriously considering moving all my accounts to FNB at this stage. Absa Home loans/ Bonds....did respond after 3 weeks with.... there is more documents needed.... and with a ridiculous interest rate because I have my own business. I will rather not quote what their proposed interest rate was as it is a insult after Banking with them since 1986. 12. Absa Please do not waste my time in trying to say how sorry you are or whatever.... you have wasted more than enough of my time.... I will try and sort out this issue myself tommorow again.... and seriously start investigating Banks like Discovery or Investec for future use. I don't want stupid rewards.... I need service.... 13. May you prosper in the absense of service delivery.