ABSA bank - a total disaster

Worst bank ever. Bank app will not allow me to institute a recurring payment from my trust account, although I did so in the past and have a few currently in operation. I logged a complaint and received a reply that it may take up to 30 days to investigate. This is after my initial complaint which was only responded to in 3 days stating that this practice is no longer operational . The total lack of knowledge and experience of ABSA bank staff is frightening - yet ABSA continue to charge exorbitant fees