AH
Annali H

1 reviews | Active since Jan 2024

18 Dec 2025, 19:02

ABSA bank a disgrace

1/12/2025 Hail storm in Pretoria. My house is flooded, ceilings fell out, windows broken. Well I have a policy at ABSA for this kind of damage. Register my claim. 2 Suppliers came to my house. After basic daily calls today I hear sorry claim denied because the flat roof was not maintained there for the hail damage. Wow 2 months ago my husband was on the roof waterproofing it. Garages of neighbours fell a part due to this storm. All the neighbours had damages and their claims was approved by their insurers but no ABSA sing another song. I am so discussed. We are 61 years old. Yes I still pay bond at ABSA every month and I pay more than I should per month.

Oh another story I have some money available in my flexi account but Absa said I can not use it. Last year could draw R90 000.00 but now I am not allowed to draw my own money. Disgrace.

I wish I could move my bond but not at this stage of 60 years old.

Never ever think about dealing with ABSA.

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Replies (2)
AH
Annali H's update21 Dec 2025, 08:29
Reviewer Update
Well Done ABSA. You gave me all the reasons under the sun not to honour my claim. It is now 8:15 Sunday morning 21/12/2025 and it is raining. Guess what, water is pouring into my house. Now please explain to me that before the hail storm we did not have any water coming into to the house when it was raining. Mild rain, stormy rain and rain with severe wind. After the hail hail storm where the hail was as big as eggs lying about 10 cm deep still on the roof and grass after the sun came up damaged my roof, window etc now water is leaking into the house with this mornings mild rain. I can supply ABSA with photo's taken the night of the hail storm and the next morning showing how deep the hail was laying, I have a video where water is like a waterfall down the light fittings in my bedroom. Your suppliers took photos that showed we waterproofed the roof. O wait I forgot we did not paint the roof yet. So maybe if the roof was painted we would not have hail damage.

But thank you for taking time to AI write me a two page explanation as to why you are not going to honour my claim. Maybe if I had another surname and living in the an upper class neighbourhood my claim would have been honour without any problems. I am only a government employee living on the breadline.


Absa
Absa's reply22 Dec 2025, 09:35
Official
Dear Annali

We have referred your matter to the team for a further review.

Only when the outcomes have been received that we will share them with you.

Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd