1 reviews | Active since Oct 2019
ABSA BANK
Absa call centers phone up to 9 x per day and ignore requests to stop phoning me and when I answer my phone in my mother tongue of Afrikaans the call center lady tells me that "you whites must stop speaking that taal" and puts the phone down. After reporting this to ABSA , the next day my card is stopped and reported as lost. I go to the ABSA branch in Robertson and the staff refuse to assist me. ABSA head office only feedback is that the call centers will be told not to phone me again. (NOTHING ABOUT THE ****** REMARKS,NOTHING ABOUT THE CARD AND WHAT HAPPEND) .2 Months later I get a new card and I had to pay for it. One month later and again I get constant phone calls from the ABSA call centers. SO IF THIS IS THE WAY ABSA IS DOING BUSINESS, CAN THEY BE TRUSTED AT ALL?
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
