Absa bank

My name is palesa mokotedi. I made a payment to 1 of your client in their bank account on the 4th April 2024.till this day the payment has not been received nor appears when she makes her bank statement. I made a recall with my bank which is capitec on the 15th of April 2024.and your client her phone was on voice-mail when she was contacted to consent the recall.i gave your client a screeshot of my banking app and gave her a copy of the electronic funds transfer notification, she went with it to 1 of your branch and they told her those things mean nothing..I should contact my bank.me providing all that is not "me contacting my bank.iam not happy about this .please fix it..because it shows the problem is on your side..why is it not appearing on your side but my bank confirmed the deposit.