ABSA Bank

<p>I am extremely disappointed in the service which I didn't receive from ABSA bank regarding a product which they offered to me (ABSA bank). </p> <p> </p> <p>I was called by the by the marketing department regarding one of the products which we telephonically completed, which was provisionally approved. It was arranged by ABSA that their product would be delivered by their courier and to collect all the original documentation from me to have the service activated. All the documentation was given to the courier and I was informed that the product would have been activated within 48 hours. </p> <p> </p> <p>It has now been two weeks since the product has been delivered, I logged a complaint with ABSA bank last week Saturday with Colleen when she informed me that the complaint enquiry would be resolved within 48 hours. On Thursday I called ABSA bank once again as I received no correspondence, where Dalleen informed me that she can see the complaint was logged on the previous Saturday but nothing has been done regarding this complaint to date. She informed me that she will personally hand it over to Rodney who is very on the ball and will have the matter resolved. As I once again did not receive any response, I phoned the card division and spoke to Nawaal where she informed me that all the documentation which they require has been received and the product will be activated on Friday (today, the 7th of July 2017). </p> <p> </p> <p>I went to ABSA bank this afternoon to have the product activated where the consultant was unable to activate the product. He then phoned customer service where they informed him that it can take up to 48 hours to have the product activated.</p> <p> </p> <p>All the original documentation has been collected by ABSA bank courier service more than two weeks ago and still nothing has been done! </p> <p> </p> <p>Even though I did not apply for the product, their marketing division contacted me regarding the product. </p> <p> </p> <p>I am am extremely disappointed in the service which ABSA bank has provided! </p> <p> </p> <p>Regards,</p> <p>Pieter van Zyl</p>