Absa Bank *****

I couldn't pick a minus star, so 1 will have to do.. Absolutely unacceptable service and no accountability. I reported 2 cases of ***** to Absa ***** department in 2025 October last year. I sent all my documents and police affidavits through. I have followed up on numerous occasions, wasting my own time and airtime on hollow promises and non existent communication. No one has contacted me in any capacity regarding my cases since I sent my documents in October. I have spoken to several call agents over the past few weeks, only to be told that the investigating managers on the ***** cases were either not available or busy on another call. After holding on the line, waiting and wasting more airtime, only to be told the manager would phone me back. I was promised calls the same day, next day, and the day after. I am still waiting in frustration for any calls. My latest attempt at trying to speak to a manager and not being able to, uncovered that the cases has apparently been resolved and that they still have to contact me.... Resolved? How can it be resolved without communicating a single word to me in almost 3 months? Unacceptable service. I have been with this institution for more than 20 years. Thinking of switching