ABSA BANK

Hi I don't know if its normal for : ABSA AS A HUGE BANK AS IT IS. THE DEBIT ORDERS ARE COMING OFF SURPRISINGLY BUT I CANT SEEM TO BE ABLE TO DO ANYTHING ON MY ACCOUNT I CANT WITHDRAW I CANT SWIPE MY ACCOUNT HAVE BEEN FROZEN SINCE THE 12TH OF MAY AND I HAVE BEEN GOING UP AND DOWN SINCE THEN AND NOTHING HAS BEEN DONE ABOUT IT I EVEN TOOK A LOT OF TIME OFFS FROM WORK TO VISIT THIER BRANCHES ITS REALLY REDICULOUS AND FRUSTRATING NOW MY LIFE HAVE TO STOP BECAUSE OF ABSA IF THEY CARE ENOUGH TO RESOLVE THIS ISSUE AS THEY SHOULD HAVE DAY1 THEY SHOULD BE THE ONES COMING TO ME NOW AS I HAVE RAN OUT OF EVERY CENT GOING UP AND DOWN TO THEM IMAGINE HAVING MONEY BUT CANT USE IT. ***