HN
Hylton N
1 reviews | Active since Dec 2019
22 Dec 2019, 01:19
Absa bank
Good day
I have been drawing money from the same atm this evening and the machine swolled my card and when I called the call center, firstly they couldn't help me and did not no why the card got swolled, on top of that when I requested to speak to a supervisor or Manager the lady said there was no supervisor nor manager on duty, this is absolutely unacceptable and really poor service
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Replies (2)HN
Hylton N's updateReviewer Update
22 Dec 2019, 01:31How is it godly possible that the absa atm machine can swollow your card when you no where near your limit, without notice and as well when I been with drawing money from the same atm, when called the customer service, who was ****y over the phone and couldn't give a reason as the slip also never gave a reason, she also advise that there was no one els on duty, no supervisor nor manager, we ask ourselves why do we pay for bank charges every month and get absolutely no service and what is the use of a customer care service when there is no service
HN
Hylton N's update22 Dec 2019, 01:31
Reviewer Update
How is it godly possible that the absa atm machine can swollow your card when you no where near your limit, without notice and as well when I been with drawing money from the same atm, when called the customer service, who was ****y over the phone and couldn't give a reason as the slip also never gave a reason, she also advise that there was no one els on duty, no supervisor nor manager, we ask ourselves why do we pay for bank charges every month and get absolutely no service and what is the use of a customer care service when there is no service
Absa's replyOfficial
23 Dec 2019, 08:01Dear Hylton Nickisson Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Absa's reply23 Dec 2019, 08:01
Official
Dear Hylton Nickisson Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care