ABSA BANK

Good day, I am a long standing business client with Absa. Earlier today I made a purchase at Woolworths Bedfordview. I received an sms of the transaction but this referred to my debt account and not my cheque account as it should. I immediately called the call centre to have this corrected. On getting through I was put through to the Business card division. I was kept on the phone for over 20minuets and consistently telling me that all business managers are busy please be patient. I eventually hung up disgusted at the response of the call centre to say the least. It is beyond words that a large bank such as Absa is so unprofessional that they cannot employ efficient personal to attend to a simply call. It is also impossible that all business managers are busy for a solid 20 minuets. I pay enough bank fees and would expect far better service than received today. Absa should take a leaf out of Outsurance call centre who are outstanding. I am seriously considering to cancel my Business account and move to another bank. Shocking service!!!