ABSA BANK

I am highly dissatisfied with Absa at The Atrium branch. I needed to get a form stamped to verify that my aunt does not have a bank account with Absa. I explained to them that her husband had just recently passed on and that due to Islamic law the widow is confined for 4 months. She doesn't have any children of her own. This form was for assistance in her day to day life from an organization willing to help her since she is now a widowed pensioner.

I do understand that the lady said they needed her to be present, but under the circumstances, I did also ask about their Islamic banking rules. Surely they should have measures in place and understand what Islamic laws are especially since they have Islamic banking. I went as far as asking how can we get it done without having to wait for the 4 month period to pass, i.e. an Affidavit and death certificate, video call even to verify she is who she says she is, but they blatantly have no measures in place to assist.

I find it disturbing that a bank with the so called stature that ABSA claims to have, has no contingency measures in place for unforeseen circumstances and that they have Islamic Banking without understanding what Islam entails. They need to get their act together and also learn about proper customer service.