ABSA BANK

Item: Absa
Rating: 1
Author: Janine W

Had a really terrible experiance with ABSA. My father passed away in Jan 2019. We handed in all forms only to disvover that ABSA did not submit any forms for the estate and now the bank wants to reposses his house due to this (due to non payment from a deceased person) What can I do to take this further ???

Helpful (0)

Replies (2)

Absa's replyOfficial

27 Nov 2019, 14:41

Dear Janine, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd

Absa's reply27 Nov 2019, 14:41

Official

Absa's replyOfficial

28 Nov 2019, 13:28

Dear Janine,

We refer to the above and advise that we have sent you an email requesting additional details. Please reply back so we can assist you further.

Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd

Absa's reply28 Nov 2019, 13:28

Official