HB
Helena B
1 reviews | Active since Aug 2018
27 Aug 2018, 15:42
Absa Bank
<p>On the 9th June 2018 someone withdrawn money from my husband's account via internet banking. I filled in all revelant paperwork. My daughter send it via email in July already. On their return email they did mention that someone will contact us within 30 days. That 30 days is over now and still no joy or even a note to say that they are still busy. My husband is SASSA pensioner and every cent counts. Good luck to all those people stole from the poor. They must just remember they also have parents that will grow old. My husband 82 already. Regards Helena Brand</p>
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Replies (4)
Absa's replyOfficial
28 Aug 2018, 13:19Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply28 Aug 2018, 13:19
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
28 Aug 2018, 13:22Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with your husbands ID number as well as the forensic case number provided to you, to enable me to conduct a follow up, if you do not have a forensic case number please visit your nearest branch to assist to log a formal ***** case for you, this information can be sent via private message.
Regards
Claudette
Best regards,
Absa's reply28 Aug 2018, 13:22
Official
Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with your husbands ID number as well as the forensic case number provided to you, to enable me to conduct a follow up, if you do not have a forensic case number please visit your nearest branch to assist to log a formal ***** case for you, this information can be sent via private message.
Regards
Claudette
Best regards,
HB
Helena B's updateReviewer Update
29 Aug 2018, 18:08Someone phoned me from Absa. Unfortunately I was busy with a client. When I phoned back at the 011 the phone was just bringing. Tried numerous occasions but to no avail.
HB
Helena B's update29 Aug 2018, 18:08
Reviewer Update
Someone phoned me from Absa. Unfortunately I was busy with a client. When I phoned back at the 011 the phone was just bringing. Tried numerous occasions but to no avail.
Absa's replyOfficial
30 Aug 2018, 06:27Dear Customer
My apologies for that, can I please have the requested information to assist you with a follow up to the ***** Department. please also keep in mind if there is no forensic investigation number ***** will not assist and you have to visit the branch to assist you with a ***** case to be logged.
Regards
Claudette
Best regards,
Absa's reply30 Aug 2018, 06:27
Official
Dear Customer
My apologies for that, can I please have the requested information to assist you with a follow up to the ***** Department. please also keep in mind if there is no forensic investigation number ***** will not assist and you have to visit the branch to assist you with a ***** case to be logged.
Regards
Claudette
Best regards,