Absa Bank

Our account is with Absa Bank, we had a cash sale customer who went to Absa and did a cheque deposit with a Standard Bank cheque, Absa Brakpan Branch went and cleared the cheque immediately instead of putting it on hold in the uncleared column because it is a Standard Bank cheque, which should at least be on hold for 2 days the same as when they do a card payment using a Standard bank credit or debit card that takes 2 days to show in your Absa account. They even send an sms to my husbands phone also saying that the money was paid into our account, that was on the 26/03/18. So because it showed in our account as cleared and not in the uncleared column we released the goods to the customer. Now on the 28/03/18 Absa reversed the money and say it is a ********** cheque from Standard Bank and now they don't want to reimbursed us for the lost of goods. They say we should have phoned and confirm if the cheque was cleared or not. But why in the first place did they clear a Standard Bank cheque and not put it on hold for 2 day as with the credit and debit cards from Standard Bank