Absa bank

I am currently an Absa client and i was not able to use my app because there was an unpaid debit for my internet banking service, i then called and asked Absa to reinstate my app and internet bank credentials on tuesday 27 February 2018 and i received a ref no, then i was told i would be able to use my app within 2 hours which was a lie. I then called the bank on thursday the 1st March 2018 to reinstate my app and i found out that my phone was not linked to my internet banking which was wierd since i always used the same phone before my app was blocked. The lady helped me link my phone to my app and i was able to use my Absa app and internet banking. I saw that an amount of R90 was deducted on my account, after using my app i received a call from the ***** line to tell me that there were ********** activities on my internet banking and they wanted my details i told the guy i cant answer such questions and he said he would send me an sms with a ref no, and i did receive it and called the number, i called 3 times and finally my app was unblocked and i was able to use it.

So now on saturday the 3rd March 2018 i wanted to make a transfer from my trusave account and make a payment only to find that my Absa app credentials were not found. I called Absa again and was told my debit order didnt go through since the cost account was my trusave account.

I dont understand how this could happen since the amount was deducted from my flexi account but now i still cant use my app and and access my funds because Absa decided to ***** up with my account details. I don't have time to go to the bank since i work everyday and i have to call everyday to be given referrence numbers but i still dont get any help.