Absa Bank

I request Absa ***** Department to reverse money that I paid to a supplier and did not receive goods from that supplier. I was told that they can’t reverse the money unless I go open a case and provide them with evidence. I did so and told I received a call stating that they won’t reverse the money cause I accepted the payment. My question is don’t they know that there is cybercrime? I mean a bank that has got all my products yet fails to do one thing for me, just a reversal? With other banks like Nedbank and FNB they don’t even request for a case to be open or evidence that you paid the supplier.

I am disappointed and ready to find a new bank. I’ve been too loyal to Absa, I literally have all their products from Cheque account where it is my primary acc to home loan account yet they failed to do that small one things for me. Disappointed