Absa Bank

I am very disappointed in the service I've been getting from absa for the last few months. Starting from my account being compromised and them actually charging me to help me, I had to literally wait a whole month to get help from my "investigator" and now I asked to cancel my life policy with them because I really want to cut ties with the institution and they are still billing me, I've been calling them for the past 3 weeks to get my money back from them and I get a new excuse everytime. The last time I spoke to a consultant named Sifiso and he said he would call me back within an hour and its been 72 hours now and still no call from him. the consultant before said the person who is supposed to clear my money had not been to work for almost a week. 1 of the biggest banks in SA only has 1 person who plays that role?? I am very disappointed with Absa. Pity I cant give a rating lower that 1 star!!