LC
Lyn C
1 reviews | Active since Jul 2019
10 Jul 2019, 07:19
Absa Ban
I am at the end of my tether. I found out on 22 June 2019 that my MasterCard had expired, but knowing that it wasn’t due to expire until August. I went to book air tickets and could not purchase the. I eventually went into my account and to my horror I had a zero balance in my credit card account. I was told that the card had been migrated to Visa. Today is the 9 July and I still do not have my card. I am unable to buy groceries or make other purchases. If this is how Absa deal with their clients, I am afraid we don’t have a chance.
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Absa's replyOfficial
10 Jul 2019, 09:47 Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Customer Value Management Absa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Customer Value Management Absa Bank Ltd
Best regards,
Absa's reply10 Jul 2019, 09:47
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Customer Value Management Absa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Customer Value Management Absa Bank Ltd
Best regards,